RETURNS & EXCHANGES

We want you to feel confident and comfortable with every Swallow Atelier purchase. Below you’ll find clear information about returns, exchanges, and how we handle any issues — always with fairness and care.

Do you accept returns or exchanges if I ordered the wrong size or changed my mind?

Yes — we want you to love your purchase.

We accept returns and size exchanges within 14 days of delivery, even if the item is undamaged and unused, as long as it meets the following conditions:

• Item is unworn, unwashed, and in original condition

• Original tags and packaging are intact

Because many of our products are made to order, returns or exchanges for reasons such as incorrect sizing or change of mind are handled at the customer’s expense. This means return shipping costs are not covered in these cases.

Once we receive and inspect the returned item, you may choose:

• A refund of the item’s purchase price, or

• An exchange for a different size or another eligible item

To initiate a return or exchange, please contact our support team with your order number, and we’ll guide you through the process.

What if my order arrives damaged, defective, or incorrect?

In the rare event that your item arrives damaged, defective, or with an incorrect print or design, we sincerely apologize.

Please contact us within 14 days of delivery and include:

• Your order number

• Clear photos showing the issue

If the issue is confirmed, we will:

• Send a free replacement, or

• Issue a full refund if a replacement is not possible

All shipping and replacement costs in these cases are fully covered by Swallow Atelier.

Your satisfaction is our priority, and we’ll resolve these issues quickly and at no cost to you.

Will I have to pay for return shipping?

It depends on the reason for the return.

• Customer-initiated returns (wrong size, change of mind, preference):
  Return shipping costs are the customer’s responsibility.

• Our error (damaged, defective, or incorrect item):
  We cover all return or replacement shipping costs.

In short:
If it’s our mistake, we take care of everything.
If it’s a change of mind, return shipping is the customer’s responsibility.

What is your policy on pre-order items?

Pre-order items are created specifically after purchase and require extended production time.

Because pre-order pieces are made exclusively for each customer, they are considered final sale and not eligible for returns or exchanges, unless the item arrives damaged or defective.

If a pre-order item arrives with an issue, please contact us within 14 days of delivery, and we will arrange a replacement or refund as appropriate.

Pre-order timelines are always clearly listed on individual product pages before purchase.

My order should have arrived, but I haven’t received it. What should I do?

If your order appears delayed or missing, please follow these steps first:

1. Verify your shipping address in the order confirmation email

2. Check with your local carrier or post office — packages are sometimes held or delivery attempts may have been made

3. Ask neighbors or household members in case the package was received on your behalf

If the package still cannot be located and the shipping address was correct, please contact us with your order number.

If the shipment is confirmed lost in transit, we will send a replacement at no additional cost.

Need help with a return or question?

We’re here to help.

For all return, exchange, or order inquiries, please contact:
📩 contact.swallowatelier@gmail.com

We typically respond within 24 hours.

Final note

Because many Swallow Atelier pieces are made intentionally and produced after purchase, we encourage customers to review sizing details, descriptions, and timelines carefully before ordering. If you ever have questions, we’re happy to help before you place your order.