Return

Q: Do you accept returns or exchanges if I ordered the wrong size or changed my mind?

A: Yes – we want you to love your purchase! We accept returns or size exchanges within 14 days of receiving your order, even if there’s no damage or defect. The item must be in its original condition (unworn and unwashed). Please note that because our products are made on-demand for each customer, returns for size changes or buyer’s remorse are handled at the customer’s expense. This means you will need to cover the return shipping cost in these cases. Once we receive the returned item, you can choose between a refund of the purchase price or an exchange for a different size (or another item) – whichever you prefer. To initiate a return or exchange, just contact our customer support with your order details, and we’ll be happy to help arrange it.

Q: What if my order arrives damaged, defective, or with the wrong print?

A: In the rare event that you receive a damaged product or an incorrect item, we’re really sorry for the inconvenience! Please contact us right away (ideally within 14 days of delivery) and send us a photo of the damage or error along with your order number. We will make it right by sending you a free replacement as soon as possible. If a replacement isn’t possible, we’ll issue a full refund for the affected item. You will not need to pay any return shipping or additional costs for items that arrive damaged or with a print mistake – if it’s our error, all costs are on us. Your satisfaction is our priority, so we’ll resolve any such issues quickly and at no cost to you.

Q: Will I have to pay for return shipping?

A: It depends on the reason for the return. If you’re returning an item simply because you changed your mind, ordered the wrong size, or any reason other than a product defect, then yes, you will be responsible for paying the return shipping costs. We do not offer free returns in cases of buyer’s remorse or size exchanges, since each product is custom-made to order. However, if you are returning an item due to a mistake on our part – for example, the product arrived damaged or we sent the wrong item – then we will cover the shipping cost for the return or replacement. In short, if it’s our fault we pay for shipping; if it’s a change of heart on the customer’s end, you’ll need to cover the shipping.

Q: My order should be here by now, but I still don’t have it. What should I do?

A: If your order seems delayed or missing, please try the following steps before contacting us:

• Double-check the shipping address on your order confirmation to make sure there were no typos or mistakes in the address.
• Contact your local post office to see if they are holding the package or have any information about its whereabouts. Sometimes, if you weren’t home, a delivery attempt may have been made and the package could be at the post office.
• Check with your neighbors or anyone in your household to ensure the package wasn’t received on your behalf or left with someone nearby. Occasionally, carriers might leave a package with a neighbor or in a safe spot around your property.

If you still can’t locate the package after doing the above, and the shipping address you provided was correct, please contact us at our support email with your order number. We will do our best to help. In cases where the shipment is confirmed lost in transit (no delivery has been made), we will send you a free replacement order on our behalf. (Lost packages are extremely rare, but we’ve got you covered if it happens!)