RETURNS & EXCHANGES
We want you to feel confident and comfortable with every Swallow Atelier purchase. Below you’ll find clear information about returns, exchanges, and how we handle any issues — always with fairness and care.
Do you accept returns or exchanges if I ordered the wrong size or changed my mind?
Yes — we want you to love your purchase.
We accept returns and size exchanges within 14 days of delivery for refund, and within 28 days for store credit.
even if the item is undamaged and unused, as long as it meets the following conditions:
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Item is unworn, unwashed, and in original condition
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Original tags and packaging are intact
Because many of our products are made to order, returns or exchanges shipping costs for reasons such as incorrect sizing or change of mind are handled at the customer’s expense. This means return shipping costs are not covered in these cases.
Once we receive and inspect the returned item, you may choose:
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A refund of the item’s purchase price, or
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An exchange for a different size or another eligible item
To initiate a return or exchange, please contact our support team with your order number, and we’ll guide you through the process.
What if my order arrives damaged, defective, or incorrect?
In the rare event that your item arrives damaged, defective, or with an incorrect print or design, we sincerely apologize.
Please contact us within 14 days of delivery and include:
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Your order number
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Clear photos showing the issue
If the issue is confirmed, we will:
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Send a free replacement, or
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Issue a full refund if a replacement is not possible
All shipping and replacement costs in these cases are fully covered by Swallow Atelier.
Your satisfaction is our priority, and we’ll resolve these issues quickly and at no cost to you.
Will I have to pay for return shipping?
It depends on the reason for the return.
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Customer-initiated returns (wrong size, change of mind, preference):
Return shipping costs are the customer’s responsibility. -
Our error (damaged, defective, or incorrect item):
We cover all return or replacement shipping costs.
In short:
If it’s our mistake, we take care of everything.
If it’s a change of mind, return shipping is the customer’s responsibility.
What is your policy on pre-order items?
At Swallow Atelier, pre-order pieces are created only after purchase. This intentional production model allows us to reduce overproduction, minimize waste, and operate in a more sustainable and environmentally responsible way.
We kindly ask customers to purchase thoughtfully, as unnecessary returns increase carbon emissions, material waste, and production impact — which goes against our mission of conscious, small-batch creation.
However, we understand that flexibility matters. If you change your mind, we accept returns for store credit only within 28 days of delivery, provided the item is unused and in its original condition.
If your pre-order item arrives damaged or defective, please contact us within 14 days of delivery, and we will arrange a replacement or refund as appropriate.
Estimated production timelines are always clearly stated on each product page before purchase.
My order should have arrived, but I haven’t received it. What should I do?
If your order appears delayed or missing, please follow these steps first:
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Verify your shipping address in the order confirmation email
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Check with your local carrier or post office — packages are sometimes held or delivery attempts may have been made
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Ask neighbors or household members in case the package was received on your behalf
If the package still cannot be located and the shipping address was correct, please contact us with your order number.
If the shipment is confirmed lost in transit, we will send a replacement at no additional cost.
Need help with a return or question?
We’re here to help.
For all return, exchange, or order inquiries, please contact:
📩 contact.swallowatelier@gmail.com
We typically respond within 24 hours.
Final note
Because many Swallow Atelier pieces are made intentionally and produced after purchase, we encourage customers to review sizing details, descriptions, and timelines carefully before ordering. If you ever have questions, we’re happy to help before you place your order.