FAQ

Where are your products designed and manufactured?

Every Swallow Atelier piece begins with an artistic vision and is designed in the United States, where concept, color stories, and motifs are developed with intention and cultural depth.

To achieve the highest level of craftsmanship, we partner with ethically operated, highly skilled manufacturers internationally.

Handbags & Shoes
Our handbags and shoes are crafted in China, a region known for exceptional expertise in premium vegan leather, precision construction, and refined finishing. These partners were carefully selected for:

High craftsmanship standards
Advanced vegan leather technology
Consistent quality control

Made-to-Order Apparel & Accessories
Most garments and select accessories are produced made-to-order, ensuring each piece is crafted fresh, just for you.

This dual approach allows us to honor U.S. design sensibility while delivering global craftsmanship, all while staying aligned with our sustainability values.

Why do you offer made-to-order products?

Made-to-order is a core pillar of Swallow Atelier’s philosophy of slow, intentional fashion.

Purposeful Production
Instead of mass manufacturing, we create your item only after you place your order. This reduces unnecessary inventory and prevents waste.

Crafted Specifically for You
Your piece isn’t sitting on a warehouse shelf — it is made especially for you, ensuring better quality, precision, and care.

Higher Craftsmanship Standards
Producing in smaller, controlled runs allows us to focus on:

Clean construction
Refined detailing
Consistent quality
Reduced environmental impact

Production Time
Made-to-order items typically require 5–6 business days to be created before shipping.

What does pre-order mean?

Some of our most detailed and expressive designs are offered as pre-order.

Pre-order items are produced after purchase and require extended production time due to specialized materials, construction, or manufacturing processes. This approach allows us to offer elevated designs without compromising craftsmanship or sustainability.

How long do pre-order items take to ship?

Pre-Order Timeline

Production: 3–4 weeks
Shipping (U.S.): 3–5 business days after production

Estimated total delivery time: approximately 3–4 weeks.

Pre-order timelines are always clearly stated on the product page.

How long does shipping take?

Handbags (Ready to Ship)
These items are crafted in advance and typically arrive within:

2–3 business days (U.S. orders)

Made-to-Order Items
These require production before shipping:

Production: 5–6 business days
Shipping: 3–5 business days

Estimated delivery time: 8–11 business days

You will receive a tracking number as soon as your order ships.

What are your shipping fees?

Orders $100 and over

Free U.S. ground shipping

Orders under $100

Shipping rates are calculated at checkout based on real-time carrier pricing

Expedited shipping options may be available for select products and are shown at checkout.

Do you ship internationally?

At this time, Swallow Atelier ships within the United States only as we continue refining our production and logistics.

International shipping will be available soon.
For updates, contact us at:
📩 contact.swallowatelier@gmail.com

Are your materials vegan and sustainable?

Yes. Sustainability and ethical responsibility are fundamental to Swallow Atelier.

Vegan Materials
All handbags, shoes, and accessories are made using high-quality vegan leather, selected for:

Durability
Premium texture
Long-lasting wear

Sustainable Production
Our made-to-order and pre-order models significantly reduce:

Overproduction
Fabric waste
Excess inventory
Environmental impact

Slow Fashion Values
Our designs are timeless, not trend-driven — created to be worn, loved, and kept.

Are pre-order items refundable or returnable?

At Swallow Atelier, pre-order pieces are created only after purchase. This intentional production model allows us to reduce overproduction, minimize waste, and operate in a more sustainable and environmentally responsible way.

We kindly ask customers to purchase thoughtfully, as unnecessary returns increase carbon emissions, material waste, and production impact — which goes against our mission of conscious, small-batch creation.

However, we understand that flexibility matters. If you change your mind, we accept returns for store credit only within 28 days of delivery, provided the item is unused and in its original condition.

If your pre-order item arrives damaged or defective, please contact us within 14 days of delivery, and we will arrange a replacement or refund as appropriate.

Estimated production timelines are always clearly stated on each product page before purchase.

If you experience any issues, please contact:
📩 contact.swallowatelier@gmail.com

We are always happy to assist.

When will my order arrive?

Here’s a simple breakdown:

Handbags

Ready to ship
Delivery: 2–3 business days

Made-to-Order Items

Production: 5–6 business days
Shipping: 3–5 business days
Total: 8–11 business days

Pre-Order Items

Production: 3–4 weeks
Shipping: 3–5 business days

Tracking information is sent as soon as your order ships.

Do you offer wholesale opportunities?

Yes. Swallow Atelier partners with select boutiques and retailers across the United States.

Wholesale availability varies by product category.
For wholesale inquiries, please contact:
📩 contact.swallowatelier@gmail.com

Do you have a rewards or loyalty program?

Yes — join the Swallow Rewards Program to earn points on every purchase and redeem them for exclusive discounts and perks.

What if I need help with my order?

We’re here to help.

For questions about orders, shipping, or product details, contact:
📩 contact.swallowatelier@gmail.com

We typically respond within 24 hours.

Do you accept returns or exchanges if I ordered the wrong size or changed my mind?

Yes — we want you to love your purchase.

We accept returns and size exchanges within 14 days of delivery for refund, and within 28 days for store credit.

even if the item is undamaged and unused, as long as it meets the following conditions:

Item is unworn, unwashed, and in original condition
Original tags and packaging are intact

Because many of our products are made to order, returns or exchanges shipping costs for reasons such as incorrect sizing or change of mind are handled at the customer’s expense. This means return shipping costs are not covered in these cases.

Once we receive and inspect the returned item, you may choose: